Refund policy

Return & Refund Policy

Last Updated: October 23, 2026

At Fyrval, we want customers to shop with confidence. This policy explains our return, exchange, and refund procedures for purchases made through https://fyrval.com.

60-Day Return Window

Customers may request a return within 60 calendar days after receiving their order.

To initiate a return, contact service@mallvic.com within this period.

Return Eligibility

To be eligible for a standard return, an item must generally:

  • Be in its original condition

  • Be unused, unworn, and free from customer-caused damage

  • Include original packaging and accessories where reasonably applicable

  • Be accompanied by proof of purchase or an order number

Certain products may have additional return restrictions for hygiene, safety, or other legitimate reasons, where disclosed before purchase and permitted by applicable law.

Your statutory rights concerning defective or misdescribed products are not affected.

How to Request a Return

  1. Email service@mallvic.com with your order number and reason for return.

  2. Our support team will review your request and provide return instructions.

  3. Ship the item to the return address provided by our team.

  4. Once the returned item is received, we will inspect it and notify you of the refund decision.

Please do not send returns to our business address unless our support team specifically instructs you to do so.

Return Shipping Costs

For returns due to a change of mind, incorrect personal selection, or other customer-preference reasons, the customer is responsible for return shipping costs.

If an item arrives defective, damaged, or materially different from what was ordered, Fyrval will cover reasonable return shipping costs or arrange an appropriate alternative resolution.

Damaged, Defective, or Incorrect Products

Please contact us promptly if you receive a damaged, defective, or incorrect item.

Include your order number, a description of the issue, and photographs where available.

We will assess the issue and offer an appropriate remedy, which may include a replacement, refund, or another solution consistent with applicable law.

Refund Processing

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds are generally initiated to the original payment method within 3–5 business days after approval.

Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

If you wish to exchange an item, contact us first to confirm whether an exchange is available.

If an exchange cannot be arranged, we may recommend returning the eligible item and placing a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order enters fulfillment or is dispatched. Cancellation cannot be guaranteed after processing has begun.

If the order has already shipped, the applicable return procedure may be used after delivery.

Contact Us

Fyrval — Operated by Relmora LLC
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Business Address: 7111 W Alameda Ave, Lakewood, CO 80226, United States
Website: https://fyrval.com